30-day money-back guarantee
All new SericaVPN subscriptions are covered by a 30-day money-back guarantee. If you are not satisfied with the service for any reason, you can request a full refund within 30 days of your first purchase.
What is eligible
- First-time subscriptions (Traveler, Nomad, or Pro)
- Purchases made directly through sericavpn.com
- Requests submitted within 30 days of the initial purchase date
What is not eligible
- Subscription renewals (monthly or annual)
- Plan upgrades
- Purchases made through third-party resellers
- Requests submitted after the 30-day window
- Accounts terminated for violating our Acceptable Use Policy
How to request a refund
- Log in to your dashboard
- Go to Billing → Request refund
- Fill out the short refund form
- Submit your request
Alternatively, you can email billing@sericavpn.com with your account email and purchase date.
Refund processing time
- Credit cards / PayPal: 5–10 business days
- Cryptocurrency: 1–3 business days (processed in the same currency where possible)
Partial refunds
If you used our service for part of the month and are outside the 30-day window, we do not offer prorated refunds. However, you can cancel at any time and continue using the service until the end of your billing period.
Questions?
If you have questions about refunds, contact billing@sericavpn.com.