30-day money-back guarantee

All new SericaVPN subscriptions come with a 30-day money-back guarantee. If you are not satisfied with the service for any reason, you can request a full refund within 30 days of your first purchase. No questions asked.

What is eligible

• First-time subscriptions (Traveler, Nomad, or Pro)
• Purchases made directly through sericavpn.com
• Requests submitted within 30 days of the initial purchase date
• Any reason at all: slow speeds, app issues, changed your mind, or the service does not meet your needs

What is not eligible

• Subscription renewals (monthly or annual)
• Plan upgrades (the original plan’s refund window has passed)
• Purchases made through third-party resellers
• Requests submitted after the 30-day window
• Accounts terminated for violating our Acceptable Use Policy

How to request a refund

Option 1: Through your dashboard

1. Log in to your dashboard
2. Go to Billing and click Request refund
3. Fill out the short form (we ask for your reason, but it is optional)
4. Submit your request

Option 2: By email

Send an email to billing@sericavpn.com with:

• The email address associated with your account
• Your purchase date
• A brief reason (optional)

Refund processing time

The refund is returned to the original payment method. We cannot refund to a different card or account.

Partial refunds

If you are outside the 30-day window, we do not offer prorated partial refunds. However, you can cancel at any time and continue using the service until the end of your current billing period. You will not be charged again after cancellation.

What happens to my account after a refund?

After a refund is processed:

• Your subscription is canceled immediately
• Your VPN access is revoked
• Your account data is retained for 90 days in case you want to re-subscribe
• Your subscription link will no longer work

Questions?

If you have questions about refunds, contact billing@sericavpn.com. We typically respond within 24 hours.