Summary

This is a plain-language summary of our Privacy Policy. For the full legal text, please read the complete document.

What we collect

Account information

  • Email address (for login and communication)
  • Password (stored as a salted hash)
  • Subscription plan and status
  • Payment method details (handled by our payment processors; we do not store full card numbers)

Support information

  • Support ticket content
  • App version and device type (when you include it in a support request)

What we do NOT collect

  • Browsing history or visited websites
  • DNS queries
  • Traffic content or metadata
  • Connection timestamps
  • Your real IP address or assigned VPN IP
  • Bandwidth usage logs

How we use your data

  • To provide and maintain the VPN service
  • To process payments and prevent fraud
  • To communicate with you about your account
  • To respond to support requests
  • To comply with legal obligations

Cookies and analytics

Our website uses minimal cookies:

  • Essential cookies: For login sessions and security
  • No tracking cookies: We do not use Google Analytics, Facebook Pixel, or similar trackers

Your rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Object to certain types of processing
  • Withdraw consent (where applicable)

To exercise these rights, email privacy@sericavpn.com.

Data retention

  • Account data: Retained while your account is active; deleted 90 days after account closure
  • Support tickets: Retained for 2 years for quality assurance
  • Payment records: Retained for 7 years for tax compliance

Third parties

We share minimal data with:

  • Payment processors (Stripe, PayPal, crypto gateways)
  • Email service providers (for transactional emails)
  • We do not sell or rent your data to anyone

Full privacy policy

For the complete, legally binding privacy policy, visit: