What “no traffic logs” means

SericaVPN operates under a strict no-traffic-logs policy. This means we do not collect, store, or share:

  • Your browsing history or the websites you visit
  • DNS queries you make while connected
  • Traffic content or metadata
  • Connection timestamps (when you connected or disconnected)
  • Your real IP address or the VPN IP address assigned to you

What we do log

To operate the service, display usage in your dashboard, and enforce plan data limits, we collect aggregate metrics only:

  • Bandwidth usage: Total data consumed per billing cycle, shown in your dashboard and used to enforce plan limits (e.g. 250 GB/month on the Traveler plan)
  • Active device count: Number of simultaneous connections, to enforce device limits per plan

This is operational data, not traffic data. We cannot see what you do while connected to the VPN. No personal data, IPs, URLs, or traffic details are included in these metrics.

You can request deletion of your usage metrics at any time by contacting support.

Why we do not log traffic

Our no-traffic-logs policy is not just a promise. It is an architectural decision built into our infrastructure:

  • RAM-only servers: Our VPN servers run entirely in RAM. When a server restarts, all memory is wiped. Nothing is written to disk
  • Logging disabled at the OS level: System logging services (syslog, journald) are explicitly disabled on our VPN servers
  • No traffic storage: We do not have the infrastructure to retain connection data, browsing data, or DNS queries even if we wanted to

What else we collect

To operate the service and provide support, we collect minimal account information:

  • Email address: For login, billing, and support communication
  • Payment records: Kept for tax and refund purposes. Processed by third-party payment providers (Stripe, PayPal, crypto gateways). We do not store your full card number
  • Plan type and status: To enforce device and data limits
  • Support tickets: To help resolve your issues

This is standard account data, not traffic data. We cannot see what you do while connected to the VPN.

What we never do

  • We do not sell or share user data with third parties
  • We do not comply with data requests for information we do not possess. If we receive a legal request asking for traffic logs, we can only confirm that we do not have them
  • We do not inject ads or tracking into your traffic
  • We do not use third-party analytics on our VPN servers

If we are ever legally compelled to provide data, the only information we can disclose is:

  • Your account email address
  • Your payment history
  • Your plan type and status
  • Your aggregate bandwidth usage per billing cycle

We cannot provide connection logs, traffic data, IP assignments, DNS queries, or browsing history because they do not exist on our systems.

For full legal language, see our Privacy Policy.

Independent verification

We are committed to transparency. Details about our infrastructure and independent audits will be published as they become available. If you have specific questions about our no-traffic-logs implementation, contact privacy@sericavpn.com.