How cancellation works
You can cancel your SericaVPN subscription at any time. When you cancel:
- Your service stays active until the end of your current billing period
- You will not be charged again
- Your account and data are preserved for 90 days in case you want to reactivate
- There are no cancellation fees
Step-by-step cancellation
Step 1: Log in to your dashboard
Visit sericavpn.com/dashboard and log in with your email and password.
Step 2: Go to Billing
Click Billing or Subscription in the left sidebar.
Step 3: Cancel subscription
Click Cancel subscription. We will ask you to confirm. Read the confirmation message carefully so you understand what happens next.
Step 4: Confirm
After confirming, you will see a message that your subscription is set to cancel at the end of the current billing period. You will also receive a confirmation email.
What happens after cancellation?
| Timeline | What happens |
|---|---|
| Immediately | Cancellation is scheduled. You keep full access until the end of your paid period |
| End of billing period | Subscription ends. VPN stops working. Your apps will show a connection error |
| 7 days after expiry | We send an email reminder to reactivate or export your data |
| 90 days after expiry | Account data is permanently deleted |
Reactivating your account
If you change your mind, you can reactivate at any time before the 90-day deletion window:
- Log in to your dashboard (your login still works)
- Click Reactivate subscription
- Choose your plan and confirm payment
Your settings and subscription link will be restored. You can paste the same link back into your app (Happ, v2RayTun, or v2rayN).
Refund eligibility
If you are within the first 30 days of your initial purchase, you may be eligible for a full refund. See our Refund policy for details.
Before you cancel
Consider these alternatives:
- Downgrading instead: Switch to a cheaper plan rather than canceling. See How to change or upgrade my plan
- Connection issues: If the VPN is not working properly, check our troubleshooting guides first. Most issues can be fixed without canceling
- Need help: Contact support@sericavpn.com and we will try to resolve your issue